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Refund Policy - LX Luxury Timepieces

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At LX Luxury Timepieces, we are committed to providing top-quality pre-owned luxury watches and exceptional service. We understand that sometimes a purchase may not meet your expectations. To ensure your satisfaction, we offer the following refund policy:

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30-Day Money Back Guarantee

We offer a 30-day money-back guarantee on all our watches. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund of the purchase price.

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Conditions for Returns

To be eligible for a return, your item must be:

  1. In the same condition as you received it

  2. Unworn and unaltered

  3. In the original packaging with all accompanying materials (warranty cards, certificates, etc.)

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Return Process

  1. Contact us at [insert contact email/phone] to initiate the return process.

  2. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.

  3. Ship the item back to us using a trackable shipping method. We recommend insuring the package for its full value.

  4. Once we receive and inspect the returned item, we will process your refund.

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Refund Processing

  • Refunds will be issued to the original payment method used for the purchase.

  • Processing time may vary depending on your payment provider, but typically takes 5-10 business days.

  • Shipping costs for returns are the responsibility of the customer unless the return is due to our error.

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Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired item.

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Exceptions

  • Special orders or customized items are not eligible for return unless there is a defect.

  • Items marked as "Final Sale" or "As Is" are not eligible for return.

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Quality Guarantee

All our watches undergo a rigorous authentication and quality check process. In the unlikely event that you receive a watch with any defects, please contact us immediately, and we will work to resolve the issue promptly.

We reserve the right to refuse returns that do not meet the above conditions. If you have any questions about our refund policy, please contact us at [insert contact information].

Thank you for choosing LX Luxury Timepieces. We appreciate your business and are committed to ensuring your satisfaction with every purchase.

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